Delivering support consistently 

No one team member becomes someone who exclusively knows someone. We all work together to ensure we are delivering the support consistently. The team pulls on the back-up resources to support them and strengthen their knowledge and approach. The team is there for them as an individual through both the good and the difficult times and, they are supported and backed up to do this. 

My Life Choice as an organisation relies on excellent back-up and expertise when we need to ask for help. 

No one has all the answers and our supervision process helps us develop a seamless service. Team meetings are always about the individual. We use the Reach Standards and a very personalised quality framework approach to look at people’s lives in a holistic way. We have a truly individual approach and not just a name and number. We celebrate every step of the way when someone has achieved what they want to achieve and support the individual when things are not going as well as they hoped. We use reflective models and practice in our supervision and personal development to encourage our staff to be the best they can. 

Our Team 

Laura Grant 

Head of Care | Registered Manager 
I am very passionate about supporting individuals in their own homes and giving the best possible quality of life to the individuals we support and supporting the staff teams who also have a lot of passion for what they do and the amazing support they provide for our Service Users. 

Kelly West 

Executive Assistant 
I have worked for MLC for a number of years and have a great knowledge about the people we support and our teams. I support the management team with ensuring services run effectively, helping with recruitment and HR related matters. 

Hayley Kitchener 

Head of Quality | Registered Manager 
Hayley became a Home Manager around two years later. Over the next few years she gained qualifications in Leadership and Management, Health and Social Care, train the trainer and safeguarding. She often used her gymnastic and trampolining qualifications to support some of the adults along the way. 
Following this role Hayley moved over to an Area Manager position working with adults with complex needs who lived within a residential setting. Hayley spent 7 years supporting in a residential setting before coming to work for My Life Choice. Hayley began her role as Head of Quality in January 2024. Hayley has a passion for bringing the experience she has gained, throughout her career so far, to My Life Choice and ultimately the individuals we support. Hayley's role is to work alongside the people we support, our staff teams and all external stakeholders to ensure My Life Choice remains a sector leading in the delivery of the highest quality person centred services. 

Mitchel Baya 

Positive Behavioural Support Lead 
Mitch began his journey in Health and Social Care working as a Support Worker whilst he was completing his degree. He has been employed as a Positive Behaviour Support (PBS) Practitioner for the last 6 years. In September 2022 Mitch began working with MLC and has thoroughly enjoyed supporting adults with Learning Disabilities and Autism living in the community after prolonged periods of living in hospital settings. 
Mitch's role is to promote the values of PBS within our services and to ensure that a person-centred approach is adopted by the staffing teams who support the individuals within our care. Mitchel also supports individuals by compiling individualised PBS plans and supporting staff teams around the consistent review of challenging behaviours that may occur and the resultant strategies we can implement to reduce the likelihood of challenging behaviours (re)occurring. Trend analysis is a critical part of Mitch's role, identifing what could have been done differently / what has been learnt, which assists with monthly reporting that help to identify reducing how we can continue to utilise the least restrictive practices and maximise the quality of life of each individual we support. 

Jane Byford 

Head of Business Development 
Jane is renown nationally for being the go to person to map and facilitate the discharge of individuals with Autism / Learning Disabilities from hospital settings. Working with Local Authorities, ICB's, NHSE and Registered Housing Providers, Jane coordinates every stage of the transition and discharge process until each individual is successfully settled within their new homes. 
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